Terms of Service

01Agreement

These terms apply to any store, chain or brand that signs up for the platform, and to the people they invite to use it. By creating an account you accept these terms on behalf of your store.

02The service

The platform includes the Store App, Picker App, Rider Hub, AI Demand Forecaster, Stock Room, Offers and Loyalty and Store Reports. The modules available to you depend on your plan.

You remain the seller to your shoppers. You set your catalogue, prices, delivery radius, fees and store policies, and you are responsible for the goods you sell and deliver.

03Free 30-day launch

Your first store can use the platform free for 30 days. No card is needed to start. At the end of the period you can choose a paid plan or stop, and you can export your catalogue and order data either way.

04Fees and billing

Plans are priced per store per month in US dollars and billed monthly or yearly in advance. We do not charge a commission on orders. Taxes are added where they apply.

Transactional SMS and WhatsApp messages are billed at cost. If you use your own Apple and Google developer accounts, their fees are paid by you.

Shopper payments settle directly into your own payment gateway account. We do not hold or route your sales money.

05Delivery promises and rider safety

Delivery times shown to shoppers are estimates based on live picker and rider load, distance, traffic and weather. You agree not to configure the platform in a way that pressures riders to break traffic rules.

Riders, whether your own or from a partner fleet, must hold the licences and documents required by local law. You are responsible for the riders you engage directly.

06AI suggestions

The AI Demand Forecaster drafts forecasts, reorder quantities and discount suggestions. They are suggestions only. Purchase orders are sent to suppliers only after a person in your store approves them, and you remain responsible for the stock you buy.

07Pricing and substitutions shown to shoppers

You agree that the price shown to a shopper at checkout is the price charged, and that substitutions are made only with the shopper's approval. Refunds for missing or swapped items are calculated from the actual picked quantities.

08Your data

Your catalogue, sales, stock and shopper data belong to your store. We use them only to run the service for you, as described in the Privacy Policy. You can export your data at any time.

09Acceptable use

You may not use the platform to sell goods that are illegal in your area, to sell scheduled medicines without a valid prescription, to send messages to shoppers who opted out, or to attempt to access other stores' data.

10Availability and support

We work to keep the service available around the clock and schedule maintenance outside common store hours. Support hours depend on your plan.

11Cancellation

You can cancel at any time. Monthly plans stop at the end of the current month. Yearly plans run to the end of the paid year. We may suspend accounts that break these terms after giving notice, except where immediate action is needed to protect shoppers, riders or other stores.

12Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid for the affected store in the three months before the claim. We are not liable for lost profits or for goods sold and delivered by your store.

13Governing law

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction over any dispute.